Returns Policy

Cancellation, returns and refunds

You have certain rights under the law. These include:

  • That any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;
  • Cancellations can be communicated by emailing at care@thebeautyfloor.com

Return of non-faulty goods and cancellation:

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided

Cancellation

  • If you cancel the delivery of the order before the order has been dispatched for delivery, you will not be charged for that specific package.
  • You notify us in writing that you are cancelling your purchase no later than the same day of you placing the order (prior to the order being dispatched).
  • You may give us notice of cancellation by email at care@thebeautyfloor.com
  • If you cancel the delivery of the order after the order has been OFD (Out For Delivery), you will be charged the actual delivery charges. The items ordered will be refunded minus the actual delivery charges.
  • You will be responsible for the cost of returning the product to us, unless it is faulty, incorrect or incorrectly described.

Return

  • If you accept the package and sign for it, you may only return your package by contacting us.
  • We will then inform MENA 360 (operating as Fetchr) of any returns to be scheduled, together with contact details.
  • MENA 360 (operating as Fetchr) will contact you to schedule a pickup.
  • If you accept a faulty product, the return will be free. If you ordered by mistake, then each attempt of collection of returns (COR) will be charged at AED 10 for the UAE. A maximum of two (2) attempts will be made after successful scheduling with the end receiver. Our shipment partner MENA 360 (operating as Fetchr) will advise you about international charges.
  • Any additional attempt for delivery has to be authorized by us (THE BEAUTY FLOOR).

Please return the Product in suitable packaging to ensure it reaches us in good condition.

We will refund the purchase price in the form of Store Credit (provided all the criteria is met) returned no later than 30 days from the day when you give us notice of cancellation and return.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses that we suffer.