FREQUENTLY ASKED QUESTIONS
- Can I pay by credit card or debit card for my order Open or Close 123
You can most certainly pay both by credit card and debit card for your order.
- Can I request specific samples? Open or Close 123
Unfortunately no as not all of our products have samples
- Do you ship internationally? Open or Close 123
We ship throughout GCC (UAE, Qatar, Kuwait, Bahrain, Oman and Saudi Arabia), as well as outside GCC. To see the full country breakdown, please check out our Terms & Conditions
- How can I track my order? Open or Close 123
Go to "Order Status", choose the order that you wish to track and click on Track Order, use the Airway bill number provided by Fetcher and track your order!
- How do I change my billing address or delivery address? Open or Close 123
Changing your billing address or delivery address is as simple as logging in to your account and clicking on the edit option for both. Click here to go to your account
- How do I know that my credit card information is protected on your site? Open or Close 123
We take all the security measures to protect your personal information. We work with PayTabs – a verified third party payment gateway. Check our terms and conditions for more details here
- How do I qualify for free delivery? Open or Close 123
We will not charge you a single fil if your order exceeds AED 200 for deliveries within the UAE (very achievable). This applies to any product from any category and is not restricted to any specific purchase.
- How do I receive an authorization for a return? Open or Close 123
Once you send an email to email@example.com you will receive a Return Authorization Number (RAN).
- How do I unsubscribe from your emails? Open or Close 123
We will not crowd your inbox, but if you feel it’s too much and would like to unsubscribe all you have to do is click the unsubscribe button at the bottom of our email.
- How does the rewards system ‘The Beauty Club’ Work? Open or Close 123
When you register with The Beauty Floor you automatically become a part of The Beauty Club rewards program. On every purchase you make The Beauty Club rewards program allows our loyal shoppers to collect and redeem points making their experience more fun. Click here to know more about the Beauty Club
- How long will it take for my order to arrive once it has been shipped? Open or Close 123
We won't take too long if you are in the GCC areas. For regional shipping it would take up to one week and international shipping would take up to 14 days.
- How much is delivery? Open or Close 123
Click here to know more about our delivery and shipping rates.
- How will I know when my order has been shipped? Open or Close 123
Once you have placed the order you will receive an order confirmation, via email, enlisting the items you’ve purchased. Once the order is ready for pick up by the shipping company you will receive another email confirming the pick up along with a tracking number.
- I cannot access my account, what should I do? Open or Close 123
- Is there any expiry date on the gift voucher? Open or Close 123
All good things have an expiry date, so does the gift voucher. It is valid for 365 days from the time it is issued.
- What are the Cash On Delivery refund requirements? Open or Close 123
No need to panic. We will make sure to refund the paid amount to the account you used at the time of the purchase in not more than 30 days. If you chose to pay by Cash on Delivery, we will provide you with a store credit.
- What does temporary out of stock mean? Open or Close 123
We would love for our stock to never run out but sometimes due to over purchase some products will happen to go out of stock for a short while, until new stocks are updated. This means that if we don’t have it today, we might have it tomorrow.
- What if I don’t receive a shipment confirmation? Open or Close 123
This should not be the case. But if you don’t receive the shipment confirmation in due time, you can contact our customer care center via phone: 04 – 4516165 / 04 – 4516167 or email: (firstname.lastname@example.org ) and we’ll make sure to resolve this quickly.
- What if I don’t receive an order confirmation? Open or Close 123
It’s most probably in your spam folder. If not, drop us an email: (email@example.com) or call our customer care center via phone: 04 – 4516165 / 04 – 4516167
- What if I gave the wrong shipping address? Open or Close 123
We will send you an order summary form which you can double check your details. Else you can get in touch with us on firstname.lastname@example.org
- What if my question isn’t addressed in your FAQ? Open or Close 123
- What is a voucher / discount code. How can I get one? Open or Close 123
- What is your return policy? Open or Close 123
Send us an email and we will send you a return authorization
• Schedule a return for your package and get all the return documents ready
• Within 48 hrs of your RAN issuance, our shipping partner Fetchr's (operating as MENA 360) customer service will contact you by phone to set your pickup date
• For online purchase we will refund your card
• For cash on delivery we will provide you with store credit
Check out our detailed return policy or email us at email@example.com
- When I log in, I can’t view my orders Open or Close 123
Ooops! This might be a temporary technical issue, in which case please drop us an email to firstname.lastname@example.org.
- Why am I receiving emails from TBF? Open or Close 123
Because we want you to be the first one to know about all our great offers and promotions. If you feel it’s too much and would like to unsubscribe all you have to do is click the unsubscribe button at the bottom of our email.