- Send an email to email@example.com within 7 days of receiving your order. We will then issue you with a Return Authorization Number (RAN) and we will contact you to organize the collection and time of pickup.
- Within 48hrs of your RAN issuance, Fetchr's customer service will contact you by phone to set your pickup date.
- Pickup dates can be schedule for as early as the following day.
- Pickup windows are 9AM to 5PM, Saturday to Thursday.
- In case of product damages, return fees will be waived. Otherwise, a return charge of 10 AED will apply. In the case of a return and exchange, a further 15 AED charge will apply.
- We will notify you when the items have been received and the refund is being processed.
- Returns from UAE & Middle East must be received within 7 days and International within 14 days.
- Cash on delivery refunds will be processed through a store credit in favour of the "Account" used for placing the order. COD refunds will only be available for purchases in Dubai
- Bank transfer refunds will be credited back to the original account used for the transaction.
If you have any questions please email firstname.lastname@example.org telephone our selected courier customer service at +971 4 4516165 / +971 4 4516167.
Shop till you drop with The Beauty Floor because we love spoiling our shoppers by giving away FREE samples of items on every purchase made. You will receive FREE samples regardless of the value of the products you purchase.
Who doesn’t love Freebies?!
So get shopping!
Our free shipping policy for the UAE states that your shipping charges will be waived off and will be free with a purchase above 200 AED. The purchase of 200 AED made can be any product from any category and is not restricted to any specific purchase.
Don’t forget the more you shop the more points you will collect.
We accept orders for GCC delivery. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. We shall endeavor to dispatch the product to you within one working day of you placing your order and in any event within 14 days beginning on the day after you place your order.
If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.
To know more about our Delivery Policy, Visit out Terms & Conditions page click here